SHIPPING POLICY
** Risk of Loss/Stolen/Damage (Norton Package Protection) * at additional fee.
All items purchased from DeliveryHair.com is made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. Lost packages must be reported within 14 days from delivery date. If your order is shipped via USPS, you must contact USPS to open a case so the carrier can investigate the loss (USPS Customer Service: 1-800-275-8777). After a resolution has been reached by USPS, we can begin the lost package claim. It may take 1 to 8 business days to process the Lost Package Claims.
International customers have 14 days to report from shipping date that their tracking details have not updated. International customers must report any lost packages within 20 days from delivery date. Please note that DeliveryHair is not responsible for any international package that is shipped to the Shipping Companies. Customers must claim their lost package through the carrier they chose.
You may purchase Norton Shopping Guarantee with Package Protection during checkout to protect your package from Loss / Stolen / Damaged. Otherwise, your package Loss / Stolen / Damaged, deliveryhair.com will not be a responsible. It is customer's responsibility to file a claim with freight carrier to recover any Loss / Stolen / Damaged.
Shipping Options
You can choose from a variety of domestic US shipping options for your There are Standard Shipping, Express Shipping. And also, Deliveryhair.com order destined for Alaska, Hawaii, APO/FPO/DPO military addresses, and US Territories.
Please note that shipping rates are subject to change at any time. And all shipping costs include handling and may be subject to state tax.
For international customers, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees to the carrier of your country typically due upon delivery.
Effective July 1, 2021, there are important changes to the European Union’s Value Added Tax (VAT) rules impacting imports into the EU valued up to €150. Please check with your local customs office to find out your VAT rate that you may need to pay additional charges.
Order processing times are counted in business days (Monday through Friday, excluding national holidays) and may take 1 to 4 business days with a maximum of 7 business days, depending on immediate item availability. All orders received before 1pm CST, Monday through Friday, will begin to process the same day. Orders received after the cutoff time will begin to process the next business day. (Please, note that process does not mean to ship your order.)
Our systems will send you an automated shipment confirmation email, with a tracking number, when we have finished processing your order and our transportation partner has picked it up for delivery, at which point the shipment method time frame you have selected will commence. Please note that our transportation partners do not process orders on the weekend. Therefore, if you place an order after the cutoff time on Friday, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order.
- Orders Shipped with USPS Priority Mail, UPS Ground, FedEX Ground, or Flat Rate Shipping can average 2-7 business days for arrival, within the 48 Continental US States.
- Orders Shipped with USPS Priority Mail International can average 6-10 business days and USPS Express Mail International can average 3-5 business days for arrival (pending normal customs clearance).
- Orders shipped with any of the FedEX/UPS Express shipping options (Next Day Air, 2nd Day Air, 3-Day Select), will take the selected number of days for arrival. (For processing times, please see Shipping Policy: 2. Order Processing and Deadline)
4. Shipping Carriers
Orders shipped via standard shipping will be shipped via the US Postal Service or UPS or FedEx. Unfortunately, there is no way to guarantee that your order will be shipped via a specific method when you choose standard delivery.
Please note when using expedited shipping methods we cannot request or guarantee delivery by a specific time. Generally UPS will deliver your package by 8PM on the estimated date of delivery. Please note that UPS does not deliver to P.O. Boxes. It only accepts shipments to a valid street address. Any package that is addressed to a P.O. Box may be delayed or charged for an address correction fee.
Free shipping offer is limited to FedEX or UPS or USPS ground shipping only. Free shipping offer not valid for International orders, APO/FPO/DPO, PO BOX, HI, AK, PR, & US VI. Free shipping is determined by the merchandise total after discounts are applied. Certain items are ineligible for Free Shipping. The minimum purchase required for Free Shipping is $500.00, and free shipping doesn't apply to gift certificates, bulk orders, orders over 20 pounds, applicable shipping charges or sales tax. Also Free shipping doesn't apply to back order, pre-order, heavy or oversize items. If you have one or more ineligible items in your cart, you will be asked to remove the item(s) if you wish to qualify for free shipping.
Expedited orders shipped via FedEx or UPS (overnight, 2-day, and 3-day) are delivered Monday to Friday only. Orders shipped via USPS (standard) are delivered Monday to Saturday. Delivery is not available on Sundays.
